EVALUATION OF TELE-MEDICINE APPLICATIONS FROM THE PERSPECTIVE OF HEALTH SERVICE USERS

Authors : Ramazan Kıraç, Ali Göde

Pages : 619-636

Doi:10.61859/hacettepesid.1460975

View : 54 | Download : 29

Publication Date : 2024-12-23

Article Type : Research Paper

Abstract :This study aims to evaluate tele-medicine applications from the perspective of healthcare service users. This evaluation will contribute to the development of more effective and user-friendly tele-medicine services for healthcare users and will support the wider reach and adoption of healthcare services. It is of great importance especially for individuals who have difficulty in accessing health services. In this study conducted in the center of Kahramanmaraş, a quantitative research design was used. Using convenience sampling method, 403 people were included in this study. In the study, \\\"Personal Information Form\\\" and \\\"Scale of Perspective on Tele-Medicine Practices in the Health Sector\\\" were used. The Likert-style scale consists of four dimensions (information quality and satisfaction, access, effectiveness and trust). The Cronbach Alpha value of the scale is 0.969. The data were analyzed with SPSS (Statistical Package for the Social Sciences) program. In addition, independent samples t-test and ANOVA analyses were applied as the analysis method, as it was determined that the data were normally distributed. A significant difference was found between some of the demographic data (gender, educational status, marital status, employment status, income status) and the averages of tele-medicine practices (p<0.05). In the study, it was determined that women, high school graduates, married individuals, those who do not work in any job and those with low income have lower evaluation scores of tele-medicine applications. In general, it was determined that tele-medicine applications received a moderate evaluation score among users.
Keywords : Sağlık, Sağlık Hizmeti Kullanıcıları, Tele-Tıp Uygulamaları