THE EFFECT OF EMOTIONAL INTELLIGENCE AND ORGANIZATIONAL SILENCE ON JOB PERFORMANCE: A STUDY ON HEALTHCARE PROFESSIONALS

Authors : Bilge Bulu, Cuma Sungur
Pages : 538-555
Doi:10.54282/inijoss.1649602
View : 122 | Download : 200
Publication Date : 2025-12-31
Article Type : Research Paper
Abstract :This study aims to examine the effects of emotional intelligence and organizational silence on job performance among healthcare professionals. The research was conducted with healthcare professionals working in one public and one private hospital in the province of Kahramanmaraş. The findings revealed that emotional intelligence and organizational silence have significant effects on employees job performance. Specifically, among the dimensions of emotional intelligence, well-being and self-control were found to have a significant impact on job performance, whereas emotionality and sociability did not did not exhibit statistically significant effects statistically significant effects. In terms of the dimensions of organizational silence, “silence for the benefit of the organization” demonstrated a significant effect on job performance, while accepted silence and defensive silence did not have any meaningful effect. According to the results of the regression analysis, emotional intelligence and organizational silence together explain 27.3% of the variance in employee performance (R² = 0.273). This proportion indicates that both variables significantly predict job performance. Therefore, increases in well-being and self-control dimensions of emotional intelligence, along with higher levels of silence for the benefit of the organization, emerge as key factors contributing to improved job performance among healthcare employees. These findings highlight the importance of developing emotional intelligence skills and positively directing organizational silence as part of strategies to enhance employee productivity and motivation in healthcare institutions. The study provides strategic insights for human resources management practices in the healthcare sector and contributes to efforts aimed at improving and sustaining employee performance.
Keywords : Duygusal Zeka, Örgütsel Sessizlik, İş Performansı, Sağlık Profesyonelleri

ORIGINAL ARTICLE URL