Exploring the Potential Use of Social Media Platforms and Decision Support Tools in Disaster Management: A Case Study in Istanbul, Türkiye

Authors : Ayça Uysal Üner

Pages : 61-76

Doi:10.26650/SJ.2024.44.1.0021

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Publication Date : 2024-08-26

Article Type : Research Paper

Abstract :The increasing frequency and severity of large-scale disasters worldwide necessitate effective disaster management strategies. This article explores the potential use of social media data and Decision Support Tools (DST) in disaster management, focusing on the Istanbul Metropolitan Municipality (İMM) as a case study. Despite theoretical recognition of their benefits, practical implementation of these tools remains limited. This study combines a literature review with a survey of İMM members to understand perceptions and adoption tendencies towards social media platforms and DST. Findings indicate that both tools hold promise in enhancing disaster response processes and aiding information gathering, coordination, and citizen engagement. The integration of DST and social media platforms is vital for improving decision-making and response efficiency during disasters. Overall, the study underscores the importance of utilizing innovative technologies for proactive disaster management, emphasising the need for greater adoption and integration of these tools into existing frameworks.
Keywords : Disaster management, Social media data, Decision Support Tools DST, Istanbul Metropolitan Municipality, Disaster response